Spaceway South Ltd.
Quality Policy Statement

Quality at the heart of product, service and installation.

Spaceway South is committed to a Quality of Service Policy which ensures that its products and services fully meet the requirements of customers at all times. The goal of Spaceway South and its direct sales division, SAC, is to achieve the highest level of customer satisfaction. Commitment to the implementation of supporting managerial and operational systems is essential to realising that goal.

The company believes in the concept of mutual development and co-operation, with client and supplier working together in pursuance of this policy, and in continually striving for improvements in line with the principles of this policy and objectives set against the said principles.

 

Our Quality of Service Policy is based on the following fundamental principles:

  • To ensure that the product and service we provide in respect of Design, specification, supply and installation of mezzanine flooring and raised storage areas, office and industrial partitioning, racking and shelving systems, storage accessories and handling solutions including total internal refurbishment projects and all associated activities, meet the requirements of our customers at all times and to further ensure that a high level of customer satisfaction is achieved.
  • Continually monitoring our service provision processes, identifying the potential for improvement, and taking the necessary action to upgrade products and services.
  • The quality of product and service provision is based on the principle of everyone understanding how to do their job to the standard required, and doing it right first time.
  • To review legal and regulatory requirements relevant to the scope of business and to ensure that we comply.
  • The definition of quality as conforming to requirements, having identified very carefully the needs of our customers.

To ensure that our Quality of Service Policy is successfully implemented, staff will be responsible for identifying customer requirements, and ensuring that the correct procedures are followed to meet these needs.

Spaceway’s quality policy principles and objectives are communicated and available to staff at all times Training will be an integral part of the strategy to achieve objectives.

Objectives needed to ensure that the requirements of this policy are met and that continual improvement is maintained in line with the spirit of the policy, will be set, determined and monitored at Management Review.

The Policy is also available to external interested parties via the company website.

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Testimonials

Nick Aikenhead

MD, ALPMA UK

"I’m very pleased how they’ve gone through it all and actioned it and they’ve got good depth of resource, good depth of people, and good skilled people who work well and tightly and good communication. So I’m delighted."

Coopervision

The project was designed to meet our specific requirements which included fitting in 20 more additional workstations using the existing space. The design works well and has met our expectations fully, we will continue to use Spaceway, they do a good job.

A J Wells

Another project well done by Spaceway. As before, we're very pleased with everything from concept through to completion.

Alan Fisher

Car Link

“I was so happy I did not get bothered throughout the extensive works and that a strict timetable was completed flawlessly. Fantastic experience all round.”

Greg Bedford

Eurotubes

It’s no good having just an empty industrial building you need a concept for space, a design, an infrastructure and someone to build it. Designing something like this from scratch with someone who’s willing to invest in your ideas, Spaceway is your perfect partner.

Specsavers

The project was challenging to say the least with the removal of 280 workstations and fitting of 400 new ones, along with collaboration areas and 400 bespoke lockers over two weekends, but Spaceway managed to complete this along with office refurbishment works on time and to an excellent standard.

Paul Callus

Plastimo UK Limited

We are delighted with the finished product. The space has been turned into an exceptional working environment, which will serve us well for years to come

Stone Bridge United

We're very impressed with the Spaceway team and the whole project was installed without fault. We are looking forward to working with the team again.

Lydiard Park Academy

Our project was finished on time and to budget in what was a very short timescale, which is a credit to the team at Spaceway!

Bodywise

Thank you to Spaceway for the improvements that have been made to move Bodywise forward. You've done a very good job and we look forward to working with you again.

Redmayne Engineering

We were delighted with the service from Spaceway.

Mark Rowe

Glenmore Consultants

The office fit out is superbly finished to the highest standards and beyond our expectations.

Richard De Crausaz

Cookson Electronics

Spaceway worked with us to create the perfect environment for our staff. The completed project was fantastic and utilised the space to provide  practical, modern and attractive working surroundings.
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